Terms and conditions

1.1 These general terms and conditions shall apply to and regulate the following services: 

motorcycle rental, scooter rental, electric bike, hereinafter all referred to as VEHICLE RENTAL booked through the web pages Atoll Rent Maldives, , Atollrent.com and provided by Hey maldives /or its partners.

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1.2 The users of the VEHICLE RENTAL service can be people aged 21 and over (for motorcycles, snowmobiles ) and 18 years and over (for scooters and bicycles), holders of valid identity documents - passport, identity card, driving license and a valid credit card. For some rental vehicles the required minimal age may be higher than 21 years. People under the required age may use the VEHICLE RENTAL service under certain insurance terms and conditions, and for this purpose they must submit a written request to office.

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1.3 The service can be ordered online at least 24 hours prior to the beginning of the rental period. The order shall be confirmed once the Lessee pays in full the requested online booking deposit and receives the reservation voucher from ATOLL RENT on the email confirmed in the order. If the Lessee fails to pay this booking deposit, the order shall be deemed unconfirmed and may be cancelled at any time.

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1.4 When filling in the service booking order the Lessee shall declare that the information given there is true, that the credit card used for this purpose is the Lessee’s own card, and there are sufficient funds in it to cover the cost of the service.

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1.5 ATOLL RENT may request an additional confirmation of the credit card details from the Lessee before providing the VEHICLE RENTAL service. In case of lack of such confirmation, lack of payment of booking deposit or service cost payment, ATOLL RENT may cancel an order, may not provide the service and may claim compensation from the Lessee for unexecuted contract and lost benefits.

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1.6 The reservation voucher shall contain the whole information about the VEHICLE RENTAL service, including the contact telephones of ATOLL RENT offices and partners. It must be presented upon vehicle collection on a piece of paper or displayed on a mobile device. The Lessee is not entitled to compensation, if the service has not been provided to him due to missing reservation voucher or in case the Lessee has not contacted the ATOLLRENT office immediately, when not able to locate the ATOLLRENT representative at the meeting point.

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1.7 The paid booking deposit shall not be refundable in case of Lessee’s DEFAULT or order cancellation less than 15 days before the beginning of the rental period. In all other cases the Lessee can use the paid booking deposit for the next RENTAL VEHICLE order within one calendar year from the order date. In case there are sums to be refunded to the Lessee, this shall be done after deduction of the amounts paid for any administrative and bank fees as well as any charges for order cancellation or amendment.

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1.8 An already accepted order may be changed only 72 hours prior to receipt of the booked vehicle, and if confirmed by ATOLLRENT to the Lessee’s specified contact e-mail address. The following administrative fees apply, if the Lessee modifies the order: first change - free of charge, second and subsequent change – 20 USD.

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1.9 The extension of the rental period for an already received vehicle is possible with at least 24 hours advance notice by the Lessee in case that the latter has received a written confirmation of this by ATOLLRENT to the specified e-mail address. In this case, the Lessee shall pay the price of the new rental period in a ATOLLRENT office before the beginning of the extended period.

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1.10 Reducing the rental period for an already received vehicle is possible with at least 24 hours advance notice by the Lessee in case that the latter has received a written confirmation of this by ATOLLRENT to the specified e-mail address. In this case, the rental price shall not be a subject to recalculation and refund.

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1.11 The minimum period for VEHICLE RENTAL is 24 hours.

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1.12ATOLLRENT advertises certain VEHICLE RENTAL models, but cannot guarantee that the Lessee will receive the same model and brand. ATOLLRENT will make every reasonable effort to provide the VEHICLE indicated on the reservation voucher, but if necessary can replace it with a similar one of the same or higher class at the same pricing conditions. If ATOLLTRANSFER is not able to provide the booked or similar vehicle, due to circumstances beyond its control it shall notify the Lessee and fully recover the amount paid by him. In this case, ATOLLRENTshall not pay any additional compensation to the Lessee.